Privacy policy

This Privacy Policy describes Our rules and procedures for the collection, processing, use, storage, disclosure, modification/addition and destruction of Your personal data when You use the Service, and also informs You about the protection of Your Personal Data and how the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On personal data and their protection" (hereinafter referred to as the "Law") protects You. We use Your Personal Data to provide You with services and improve the Service. By using the Service, You consent to the collection, processing, use, disclosure, modification/addition and destruction of Your personal data in accordance with this Privacy Policy. In case of disagreement with the terms of the Privacy Policy, You must stop using the Site. This Privacy Policy is designed to ensure proper protection of information about You, including Your personal data from unauthorized access and disclosure.

Terms and definitions

Words whose initial letter is written with a capital letter have meanings defined under the following conditions. The following definitions should have the same meaning regardless of whether they are used in the singular or plural.

For the purposes of this Privacy Policy:

The Company (referred to in this Agreement as "the Company", "We", "Us" or "Our") refers to Arbuz Group LLP, business identification number 170840025205, location: Kazakhstan, Almaty, Almalinsky district, Muratbaeva str., 23/1.

Cookies are small files that a website places on Your computer, mobile device or any other device, containing detailed information about the history of Your visits to this website among its many uses.

The country belongs to: Kazakhstan

Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.

Personal data is any information related to a specific or determined on the basis of an individual.

The Service refers to a Website and the Arbuz.kz mobile application.

Service Provider means any natural or legal person who processes data on behalf of the Company. This refers to third-party companies or individuals hired by the Company to facilitate the provision of Services, to provide Services on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

A third-party social media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage data refers to data collected automatically, either generated as a result of using the Service, or from the Service infrastructure itself (for example, the duration of a page visit).

The website links to Arbuz.kz

Website accessible from https://arbuz.kz/

You means an individual accessing or using the Service, or the Company or other legal entity on whose behalf such individual accesses or uses the Service, as the case may be.

Collection, processing, use and dissemination of Your Personal Data

Types of data collected

Personal data

When using Our Service, We may ask You to provide Us with certain Personal Data that can be used to contact You or identify You. Personal data that allows identification may include, but is not limited to:

– Email address;
– First and Last Name;
– Contact phone number;
– Delivery address: City, Street and house number, Apartment number, Floor number;
– Usage data.

Usage data

Usage data is collected automatically when using the Service.

Usage data may include information such as your Device's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.

When you access the Service using or through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you use, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser that you use for example, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever you visit our Service or when You access the Service using or through a mobile device.

Tracking technologies and cookies

We use cookies and similar tracking technologies to monitor activity on Our Service and store certain information. The tracking technologies used are beacons, tags and scripts for collecting and tracking information, as well as for improving and analyzing Our Service.

By going to Your browser settings, you can block cookies or select the cookie resolution function. However, if You do not accept (do not allow) cookies, You will not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on Your personal computer or mobile device when Your device goes offline, while session cookies are deleted as soon as You close Your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session cookies

Appointment: These cookies are necessary to provide You with the services available through the Website and to enable You to use some of its functions. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services You request cannot be provided, and we use these cookies only to provide You with these services.

Назначение: Эти файлы cookie необходимы для предоставления Вам услуг, доступных через Веб-сайт, и для того, чтобы Вы могли использовать некоторые его функции. Они помогают аутентифицировать пользователей и предотвращают мошенническое использование учетных записей пользователей. Без этих файлов cookie услуги, которые Вы запросите, не могут быть предоставлены, и мы используем эти файлы cookie только для предоставления Вам этих услуг.

Cookie Policy/Notification of acceptance of Cookies

Type: Persistent Cookies

Appointment: These cookies determine whether users have consented to the use of cookies on the Website.

Functional cookies

Type: Persistent Cookies

Appointment: These cookies allow us to remember the choices You make when using the Website, for example, to remember Your registration data or language preferences. The purpose of these cookies is to provide You with a more personal experience and avoid having to re-enter Your preferences every time You use the Website.

Tracking and performance of cookie files

Type: Persistent Cookies

Appointment: These cookies are used to track information about Website visits and how users use the Website. The information collected through these cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is usually associated with a pseudonymous identifier associated with the device You use to access the Website. We may also use these cookies to test new pages, features, or new features of the Website to see how our users respond to them.

Use of Your Personal Data

The Company may use Your Personal Data for the following purposes:

• – To provide and maintain our Service, including monitoring the use of our Service.

• – To manage Your account: to manage Your registration as a user of the Service. The Personal Data You provide may provide You with access to various functions of the Service that are available to You as a registered user.

• – For the execution of the contract: development, compliance and conclusion of a contract for the purchase and sale of products, goods or services that You have purchased, or any other contract with Us through the Service.

• – Contact You: Contact You by email, phone calls, SMS or other equivalent forms of electronic communication, such as push notifications of mobile application updates or informational messages related to functionality, products or services under the contract, including security updates, when necessary or reasonable for their implementation.

• – Provide You with news, special offers and general information about other products, services and events offered by us, similar to those that You have already purchased or requested, unless You have decided not to receive such information.

• – To manage Your requests: To participate and manage Your requests to Us.

We may share your personal information in the following situations:

– With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Service, to process payments, to contact You.
– For Business Sale: We may share or transfer Your personal information in connection with or during negotiations on any merger, sale of Company assets, financing or acquisition of all or part of Our business to another company.
– With affiliated persons: We may share Your information with Our affiliates, in which case we will require those affiliates to comply with this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
– With business partners: We may share Your information with Our business partners in order to offer You certain products, services or promotions.
– With other users: When You share personal information or otherwise interact in public places with other users, such information can be viewed by all users and can be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts in a Third-Party Social Media Service can see Your name, profile, photos and a description of Your activities. Similarly, other users will be able to view descriptions of Your activities, chat with You and view Your profile.

Storage of your Personal Data

The Company will store Your Personal Data only as long as it is necessary for the purposes set out in this Privacy Policy. We will store and use Your Personal Data to the extent necessary to fulfill our legal obligations (for example, if We are required to store Your data in accordance with applicable law), resolve disputes and ensure compliance with our legal agreements and policies.

The Company also stores Usage Data for internal analysis purposes. Usage data is usually stored for a shorter period of time, except when this data is used to enhance the security or improve the functionality of Our Service, or We are legally required to store this data for longer periods of time

The term of storage of Your Personal Data is determined by the date of achievement of the purposes of their collection and processing, unless otherwise provided by the legislation of the Republic of Kazakhstan.

Transfer of your Personal Data

Your information, including Personal Data, is processed at the Company's operational offices and in any other places where the parties involved in the processing are located. This means that this information can be transmitted and stored on computers located throughout the territory of the Republic of Kazakhstan.

Your acceptance of this Privacy Policy, followed by the provision of such information by You, means Your consent to such transfer.

The Company will take all reasonably necessary steps to ensure that Your Personal Data is processed securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will be made to an organization or country unless appropriate controls are taken, including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business operations

If the Company is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will send a notification before Your Personal Data is transferred and subject to another Privacy Policy.

Law enforcement agencies

In certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to reasonable requests from government authorities (for example, the police, court or other government agency).

Other legal requirements

The Company may disclose Your Personal Data, believing in good faith that such actions are necessary for:

– Compliance with legal obligations
– Protection of the Company's property rights
– Prevention or investigation of possible violations in connection with the Service
– Protecting the personal safety of Service Users or the public
– Protection from legal liability

Protection of your Personal Data

The security of your Personal Data is important to Us, but remember that no method of transmission over the Internet or methods of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee their absolute security.

Modification and addition of your personal data

As You interact with the Service, We have the right to change and supplement Your personal data. In this case, any interaction with the Service to change and supplement Your personal data will be considered as Your request. In particular, by changing and supplementing Your personal information in the account profile.

Destruction of Your personal data

Your Personal Data in the Service is subject to destruction in the following cases:

• after the expiration of the storage period;

• upon termination of the legal relationship between You and the Company;

• upon the entry into force of the relevant court decision.

Detailed information about the processing of Your Personal Data

Service providers may have access to Your Personal Data only to perform their tasks on Our behalf and are obliged not to disclose or use them for any other purposes.

Analytics

We may use third-party service providers to monitor and analyze the use of Our Service.

Depersonalization of Your Personal Data

When collecting and processing Your Personal Data for statistical, sociological, scientific, marketing research, We undertake to depersonalize Your personal data in accordance with the rules for collecting and processing personal data.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website visits. Google uses the collected data to track and monitor the use of Our Service. This data is transferred to other Google services. Google may use the collected data to contextualize and personalize ads on its own advertising network.

You can opt out of providing Google Analytics access to Your activity in the Service by installing the Google Analytics opt-out browser add-on. The setting prevents the use of JavaScript Google Analytics (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about the activity of visits.

For more information about Google's privacy policy, please visit the Google Privacy & Terms web page:

https://policies.google.com/privacy

Payments

We may provide paid products and/or services as part of the Service. In this case, We may use third-party services to process payments (for example, payment systems).

We will not store or collect Your payment card data. This information is provided directly to our third-party payment systems, whose use of Your personal information is governed by their Privacy Policy. These payment systems adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Board, which is a joint venture of brands such as Visa, Mastercard. PCI-DSS requirements help ensure secure processing of payment information.

CloudPayments

Their Privacy Policy can be found at https://static.cloudpayments.ru/docs/cloudpayments_kz_privacy_policy.pdf

FREEDOM PAY

Their Privacy Policy can be found at https://freedompay.kz/kz

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, You will be redirected to that third party's website. We strongly recommend that You read the Privacy Policy of each site You visit.

We do not control and assume no responsibility for the content, privacy policy or actions of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting a new Privacy Policy on this page.

We will notify You by email and/or in a prominent notice on our Service before the changes take effect and will update the date of the “Last Update” at the top of this Privacy Policy.

You are advised to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy will take effect from the moment they are published on this page.

Trademarks

The name Arbuz.kz and the logo, all product and service names, all graphics, all button icons, as well as all trademarks, service marks and logos appearing on this Site, unless otherwise indicated, are trademarks (registered or not), service marks and/or corporate identity Arbuz.kz. All other trademarks, product names, company names, logos, service marks and/or brand identity mentioned, displayed, quoted or otherwise indicated on this Site are the property of their respective owners. You are not allowed to display or use Arbuz.kz by any means without our prior written permission. You may not display or use the trademarks, product names, company names, logos, service marks and/or corporate identity of other owners posted on this Site without the prior written permission of such owners. The use or misuse of Arbuz.kz or other trademarks, product names, company names, logos, service marks and/or corporate styles or any other materials contained in this document, except as permitted herein, are strictly prohibited.

Contact us

If You have any questions about this Privacy Policy, You can contact us by:

Email address: [email protected]

How can I withdraw consent to the collection, processing, use and disclosure of Your personal data and delete my account?

To delete Your account, You can write to the support service [email protected]

For users of iOS applications, starting from version 9.0, account deletion is provided in the "My Data" section.