Payment

We accept any payment methods, choose a convenient option for yourself:

– Online, by Visa/MasterCard payment card
– By card to the courier (the courier will bring the POS terminal and give you a receipt)

All orders can be paid with promocodes and bonuses, but not more than 95% of the amount of goods in your order.

Questions about online paying by card

How money is debited

When choosing "Online card Payment", we block money equal to the amount of the order, but we do not write it off completely. The write-off occurs after the actual assembly of your order.

The total amount may change due to the availability of weight products or if we have made you a replacement of one product with another. 

Attention! When adjusting the total amount, no notifications are received from the bank. You will see the changed amount of the charge in the statement on the date of placing the order. 

How the money is returned

If you refused part of the order during delivery, we will issue a refund within 3 days from the date of delivery. Usually the money is returned in 2-3 days. In rare cases, a refund may take up to 14 days.

If you have SMS or Push notifications configured, you will receive a refund notification.

How money is refunded when the entire order is canceled

If you have cancelled the order before delivery by calling the Customer Service Department, we will immediately unlock the amount. Usually, the bank does not send notifications about unblocking, and there is no separate operation in Internet banking. The payment will just disappear from the transaction history and statement.  

If you refused the entire order during or upon delivery, we will issue a standard refund within 3 days from the date of delivery. Then, depending on the bank, this amount will be returned to your card. Usually the money is returned in 2-3 days. In rare cases, it may take up to 14 days.

If you have SMS or Push notifications configured, you will receive a refund notification.

If you have any problems with payment, call us by phone +7 (727) 346 85 83, +7 (705) 926 00 00 ( from 8-00 to 20-00) or write to [email protected]